Frequently Asked Questions
Everything you need to know about Sculpfun laser engravers and services.
What materials can Sculpfun laser engravers work with?
Our machines are versatile and can engrave materials such as wood, acrylic, leather, cardboard, and certain metals. They can also cut through thinner layers of wood and acrylic depending on the specific model's wattage.
How long does shipping take for international orders?
Shipping typically takes between 7 to 15 business days depending on your location. We provide tracking numbers for all orders so you can monitor your package from our warehouse to your doorstep.
What is your return policy for electronic components?
We offer a 30-day return policy for unused items in their original packaging. If you experience a technical defect, our support team will assist with a replacement or repair under our standard warranty.
Do Sculpfun engravers come with a warranty?
Yes, all Sculpfun machines come with a 12-month limited warranty covering manufacturing defects. This ensures peace of mind and long-term reliability for your creative projects.
Which software is compatible with Sculpfun machines?
Our engravers are compatible with popular industry software including LaserGRBL (free for Windows) and LightBurn (paid for Windows, macOS, and Linux).
Are your products safe to use at home?
Yes, but safety is paramount. We recommend using our dedicated protective enclosures and always wearing the provided laser safety goggles during operation to protect your eyes.